@Claire82
Sounds like Apple are clamping down on there freebies...
It looks like it only applies to new Apple Accounts as well nowadays.
The best thing to is to reach out to o2 over Social Media and see if they can offer any further help
o2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,
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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
