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Data

Hannah90
Level 1: Joiner
  • 1 Posts
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Registered:

on ‎09-06-2020 10:47

on ‎09-06-2020 10:47

So my data renewed yesterday and I get 30Gb of data a month. Today it's now saying I've used 29GB!!? How is that possible in a day? I've never been able to get through my data. I haven't downloaded or streamed anything in that time so I don't understand what's happened? I can't get any help on the O2 app and that Aurora thing is rubbish and no help whatsoever. I'm just being taken round an round in circles trying to contact someone. Can anyone help??
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Cleoriff
Level 94: Supreme
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on ‎09-06-2020 10:51

on ‎09-06-2020 10:51

@Hannah90 

You need to contact O2. All numbers are in this guide Guide: Coronavirus Community Help and Support 

0800 587 4005 is the best number to try first.

Veritas Numquam Perit

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LukasB
Former Staff
In response to Cleoriff
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Registered:

on ‎10-06-2020 11:28

on ‎10-06-2020 11:28

Hey @Hannah90 did you manage to sort this out or do you still need assistance?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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