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PHipkiss · ‎27-11-2023

Today I have used .4 gb of data. My Wi-Fi is on. How has this data usage occurred?

MI5 · ‎27-11-2023

The only way is that your wifi dropped out or phone lost connection to it.

Turn off mobile data when using wifi to stop this happening.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-11-2023

@PHipkiss

The only way is that your wifi dropped out or phone lost connection to it.

Turn off mobile data when using wifi to stop this happening.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎27-11-2023

Data doesn't always get recorded in real time

However your wifi may have dropped out for a period

Have you been streaming or gaming as 4GB is a lot to use in such a short time interval

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Enlli · ‎27-11-2023

Think it's 0.4GB there is a decimal point but no leading zero

Still a lot in the time interval

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

madasaf1sh · ‎27-11-2023

@PHipkiss

Is it 400Mb or 4Gb?

You can also find out from your phone what has used the data, by going into the Settings...

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

PHipkiss · ‎27-11-2023

Thank you. I’ll do that in future.

PHipkiss · ‎27-11-2023

it’s .4gb.
no streaming. But apparently it’s used since last bill. Not just today so panic over. Thanks for your help anyway.

PHipkiss · ‎27-11-2023

it’s .4gb.
no streaming. But apparently it’s used since last bill. Not just today so panic over. Thanks for your help anyway.

PHipkiss · ‎27-11-2023

Thank you. I’ll check it out.

jonsie · ‎27-11-2023

All is well then 😁

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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