Customer Service

[Dunin]

I have only just transferred from Virgin to O2 on a Volt package, I wish I hadn't as O2 is the worst customer service I have ever experienced!!  How do you actually get to speak to someone?

[jonsie · Accepted solution]

Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am. 

You can also reach O2 via social media:

Use the links below

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