Credit Referrals Not Reaponding

[MaddyP]

Can someone please help or advise?.
I have emailed the credit referrals team on 3 occasions since 6/9/18 in the attempt to get an incorrect default removed from my credit file. However I have had absolutely no response.
I have spoken to O2 complaints dept regarding this matter who also sent the referrals dept an email requesting that they contact me ASAP to try and resolve this matter as they have no record of me owing any monies or being in default.
I find it hard to believe that the 02 complaints team don’t even have an in-house, direct phone number to the credit referrals dept??!! This was a default recorded in 2014 but I have no additional information which account/number it relates to. Only the basic info found on my credit file.
Can anyone advise how I can escalate this problem as I am gradually becoming a very disgruntled, loyal customer who is at the point of taking business elsewhere.
Thanks

[Bambino]

@MaddyP We are all customers here, so the best I can do is tag the community admin in the hope they can help or advise. Chances are you won't get any response until Monday at the earliest. @Martin-O2, @Marjo, @EmilieT

[MaddyP]

Hi @Bambino. Thank you for this.

[Bambino]

You're welcome @MaddyP. I can only imagine how infuriating and frustrating this is for you. Hope the admin here can get this escalated for you. Good luck.

[jonsie]

This is the frustration created by the credit referral team, no answer for weeks, why? I can icture a two man team who have the same lunches and holidays. A default is a serious problem for customers, some have deserved ut many others have never been informed and know nothing until applying for a mortgage or another form of borrowing. If issues could be dealt with quickly then the possibility of and joy of buying a family home would be much ess stressful.

They are one step down from God and at least I would not expect any answer from above, but we have every right to expect a response to an email rather than waiting weeks and wondering if there is more than one man and his dog on the team especially given that you can't actually speak to that man or his dog. You would get a quicker decision on Brexit!

[EmilieT]

Hi @MaddyP, I'm sorry to see you've been struggling to get this sorted for a while - I've just sent you a Private Message on the forum to get some more information, so I can have someone look into this for you!

Thanks @Bambino for the mention