Confirmation of phone conversation with customer services

[barry1]

I have just had several conversations with chat assistance, in store and telephone customer services. During these I recieved conflicting information about use of my phone in Thailand and costs associated with it. The final conversation was with a customer services member on the phone at 1340hrs on 4th Feb. 

She has confirmed that I will not be charged - I am happy with her answer but concerned that when my next bill comes through I will have been charged and will have to go all around the houses again to try and get charges off my bill.  I have been told that she has put a note on my account confirming that I will not be charged - how do I confirm that this note is actually in place???

[jonsie]

What tariff are you on?

[MI5 · Accepted solution]

@barry1 Thailand is not included in the Travel Inclusive Zone so at best, you will be charged £4.99 per day for standard O2 travel. 

https://www.o2.co.uk/shop/international/using-phone-abroad

[jonsie]

A local sim card is definitely the best and recommended option. Make sure your phone is unlocked by following the link in My O2.