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Level 64: Magistrate
Posts: 13,334
Registered: ‎31-03-2010

Re: Complaint o2 priority - NO free ticket & no money back -yet!


@MI5 wrote:
"The computer" wouldn't know otherwise.

Unless they programmed it to know. Either that or make the instructions clearer. Maybe the OP has never purchased BOGOF online before?

 

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Registered: ‎04-04-2012

Re: Complaint o2 priority - NO free ticket & no money back -yet!

I guess the instructions need to be clearer.
Offers like that that I have seen online usually say "add 2 to basket" or some such words.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 5,063
Topics: 113
Registered: ‎19-09-2014

Re: Complaint o2 priority - NO free ticket & no money back -yet!


@MI5 wrote:
I guess the instructions need to be clearer.
Offers like that that I have seen online usually say "add 2 to basket" or some such words.

Or at least have a warning message when "1" is entered to the effect that "2" need to be ordered to get the "1" free, that would be a simple coding instruction.

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Posts: 78,722
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Registered: ‎14-01-2013

Re: Complaint o2 priority - NO free ticket & no money back -yet!

I agree the instructions should be made quite clear. Add to that some sites give you a code to get 20% off your first order. The problem with that is...the code is on the home page...and unless you write it down before you navigate through the site you have no idea what it is when you get to checkout.....(as they only show it once).....

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Level 64: Magistrate
Posts: 13,334
Registered: ‎31-03-2010

Re: Complaint o2 priority - NO free ticket & no money back -yet!

Sometimes I think that these 'offers' are purposely made difficult to navigate. The ways to get them vary from offer to offer, depending on the company. Maybe it's done that way so the company is seen to be offering giveaways, but the offers aren't taken up because the process is complicated and people just don't bother? That's my personal take on it.

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Registered: ‎14-01-2014

Re: Complaint o2 priority - NO free ticket & no money back -yet!

Problem is the offer states "buy A ticket and get another on us"

As apposed to "two for one tickets" 

One offer indicates that there is an offer attached to buying a single ticket, the other indicates purchasing two.

 

Screenshot_20160617-123349.png




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Posts: 78,722
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Registered: ‎14-01-2013

Re: Complaint o2 priority - NO free ticket & no money back -yet!

Not being pedantic... but I would still read that as being required to apply for 2 to get 1 free.

Put it another way...if someone only wanted ONE ticket...would they be given another one ...so they could flog it on Ebay or tout it somewhere else?. I dont think so. It would make no sense at all

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Re: Complaint o2 priority - NO free ticket & no money back -yet!

Still not spelled out clearly though!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 78,722
Topics: 705
Registered: ‎14-01-2013

Re: Complaint o2 priority - NO free ticket & no money back -yet!


@MI5 wrote:
Still not spelled out clearly though!

If you say so....

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Registered: ‎04-04-2012

Re: Complaint o2 priority - NO free ticket & no money back -yet!

I do - Although we know to add 2 tickets, it doesn't actually say that anywhere?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)