Solved: Closing my Online 02 account.

Anonymous · ‎20-07-2014

Hi I want this account closed and the sim deactivated as I have a new O2 no. How do I do it?

Anonymous · ‎20-07-2014

You can Link your accounts so when you log into your My02 you can access both accounts within it. Be aware once linked they then cannot be unlinked.

https://account.o2.co.uk/service/viewLinkedAccounts.htm

https://accounts.o2.co.uk/

Or ring O2 to seek account assistance.

View solution in original post

Anonymous · ‎20-07-2014

Hi

If your on Payg then the sim de activates after 6 months of not using it or topping up within 999 days.

O2 won't delete the account for audit purposes which I've learnt on here.

Anonymous · ‎20-07-2014

What about changing the number on my online account to the new no. I have? I wanted to do that but can't.

Anonymous · ‎20-07-2014

You can Link your accounts so when you log into your My02 you can access both accounts within it. Be aware once linked they then cannot be unlinked.

https://account.o2.co.uk/service/viewLinkedAccounts.htm

https://accounts.o2.co.uk/

Or ring O2 to seek account assistance.

MI5 · ‎20-07-2014

If you need assistance from CS, contact details are on this link...
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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