cancel
Showing results for 
Search instead for 
Did you mean: 

Changing my name and address

Basics
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi, anyone know how to change your name and address on your account in the app?
Message 1 of 5
741 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 151837 Posts
  • 650 Topics
  • 28844 Solutions
Registered:

@Basics 

Not certain you can in the app but on a web browser it's under "Manage my details"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 5
737 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 151837 Posts
  • 650 Topics
  • 28844 Solutions
Registered:

@Basics 

Not certain you can in the app but on a web browser it's under "Manage my details"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
738 Views

madasaf1sh
Level 78: King of Kings
  • 12037 Posts
  • 69 Topics
  • 3222 Solutions
Registered:
@Basics

You can't is the simple answer, it can only be done by logging into the Web Version, and you be taken through multi factor authentication.

https://www.o2.co.uk/myo2
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 3 of 5
736 Views

MI5
Level 94: Supreme
  • 151837 Posts
  • 650 Topics
  • 28844 Solutions
Registered:
What I thought.......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 5
732 Views

jonsie
Level 94: Supreme
  • 95737 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

Just to make you aware @Basics and everyone else

You can change your address in the My O2 app

Scroll to the bottom of the page

Under Manage your account

Select View All

Scroll to Other Services

Select Change payment or Billing Address

You will then be sent 2 texts

One is a warning and the other is the OTP code

Message 5 of 5
712 Views