Lost mobile

[ScoobyDoo64]

Hi everyone.

First time here, hope I chose the correct board.

I've lost my phone - first time for that too.

I've no access to another mobile or landline (payphone was eating money like crazy)

Called it, answered by a female, said she knew me, started discussing arrangements to pick it up, bad connection or she went silent.

Hung up, called again, no answer.

Got my nephew to call & text numerous times, kept ringing, no reply to either, then the phone was switched off.

I have important stuff relating to a legal case and it's vital I try to get the phone back.

GPS switched off, no tracker but are O2 still able to locate my phone?

If not, how do I report it to O2 to get the phone blocked?

Thanks everyone for any help : )

[Bambino · Accepted solution]

@ScoobyDoo64 See this: Lost or Stolen O2 Device

Edit: If your GPS is switched off your phone can't be tracked.

[ScoobyDoo64]

Hi Bambino

Thanks for confirming that, thought so.

Do you have any help on getting the phone blocked?

Thank you

[jonsie]

Guide here

Guide: Lost or Stolen O2 Device? - How to Report it 

You need to call customer service.

use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[ScoobyDoo64]

Hi Jonsie

Thanks for the help but I don't have access to any phone. I was hoping to just simply chat  with or e-mail Customer Service so they can block the phone.

Thanks : )

[MI5]

@ScoobyDoo64 

You can report it through live chat although they are closed now.

A link will appear on the contact page when they re available in the morning http://www.o2.co.uk/contactus

Make sure it is reported one way within 24 hours.

[jonsie]

No email alas @ScoobyDoo64 

Use Skype to call any of the free numbers 24 hours

[ScoobyDoo64]

Hi MI5

Thanks so much for the help, much appreciated : )

[ScoobyDoo64]

Hi Jonsie

Thanks again for your help, much appreciated : )

[jonsie]

Welcome