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Change of account owner

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vader68
Level 1: Joiner
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on ‎03-02-2023 11:24

on ‎03-02-2023 11:24

Hello. My wife has two contracts in the o2 network. One phone is hers and the other is for me with the end number 884. The contract ends in February and I would like to transfer it to myself. I also have internet in virgin and I need volt.

 

 

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MI5
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on ‎03-02-2023 11:38

on ‎03-02-2023 11:38

@vader68 

You will need to apply for a contract in your own name due to having to pass credit checks.

Your wife can then transfer the number to your new account.

Your Volt benefits will be added within 14 days of taking the new contract.

contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151814 Posts
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Registered:

on ‎03-02-2023 11:38

on ‎03-02-2023 11:38

@vader68 

You will need to apply for a contract in your own name due to having to pass credit checks.

Your wife can then transfer the number to your new account.

Your Volt benefits will be added within 14 days of taking the new contract.

contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 69: Guiding Light
In response to MI5
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on ‎03-02-2023 11:45

on ‎03-02-2023 11:45

Volt now applies to people living at the same address. 

Your wife can request Volt via My O2, providing the address there is identical to the one on Virgin media

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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