Cannot view Extras

[thoughton]

Hi,

I'm trying to activate an Extra for the first time (Disney+ in this case).

But whenever I try to find the Extra to activate it I get the following error:

I've tried from two different browsers on my laptop, and from the O2 app on my phone, and they all give the same error.

Does anyone know what's going on? Is anyone else seeing this?

Thanks!

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Guide: How to find help & contact O2 

[thoughton]

Test

[thoughton]

Thanks for the reply. So this is likely an issue with my account rather than a ”global" issue then?

I wonder if it could be due to the fact I am/was a Virgin Mobile customer?

I will try to call O2 later.

[jonsie]

That shouldn't matter really

Have you tried from the phone using the link in the text message and using mobile data?

Guide: Adding and removing O2 Extras  

[thoughton]

Oh I didn't have a link, I just went to my account page directly. I have tried using data though.