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Cannot transfer my number

Abidean24
Level 1: Joiner
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I’ve recently moved from Tesco to o2.

I called up 202 to which they said they could not do anything for me, I started the online form and it says my SSN number is wrong. Can anyone help?

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gmarkj
Level 55: Good Authority
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There is a problem with the form which has been acknowledged so I will tag the community gurus to see if they can help @Abidean24 

@O2Lisa @O2Ellie @O2Daniel can you please help?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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O2Lisa
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Thanks for the tag @gmarkj 😊

I'll message you privately @Abidean24 and get this sorted for you.

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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