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Level 1: Joiner
Posts: 1
Registered: ‎07-12-2018
Accepted Solution

Cannot get through to O2 customer service

Good morning,

 

I appreciate that O2 will be busy due to yesterdays issues but I lost my phone last night and have called up O2 to organise a replacement (I pay £6 a month for insurance) and have so far waited 1 hour 36 minutes to get through. I am working from home but unable to make calls as I am stuck waiting. Chat is unavailable so can someone please let me know how I can get through to speak to someone?

 

Thanks

C

Anonymous
Posts: 0

Re: Cannot get through to O2 customer service

@CD2018 You will need to call customer service I’m afraid. 

Posts: 1,035
Topics: 8
Kudos: 154
Solutions: 38
Registered: ‎13-07-2008

Re: Cannot get through to O2 customer service

Sorry to hear you lost your phone but sure you'll be quickly sorted when you do get through to them

 

As you say customer services are going to be a little busy today so all you can really do is wait until you do get through

Former Staff
Posts: 7,869
Registered: ‎23-07-2014

Re: Cannot get through to O2 customer service

Hi @CD2018, sorry to hear that you've lost your phone. Smiley Sad Did you manage to speak with Customer Service in the end after you last posted?

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Re: Cannot get through to O2 customer service