Solved: Cancel contract

Jonbwright · ‎26-05-2022

Hi, if the messaging centre doesn’t work, and if, when it did O2 wouldn’t talk to you regarding cancelling the contract - do you just stop paying?

MI5 · ‎26-05-2022

@Jonbwright

NO.

Cancel correctly.

Guide here Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎26-05-2022

@Jonbwright

NO.

Cancel correctly.

Guide here Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎26-05-2022

@Jonbwright If you just stop paying it will affect your credit rating. If that happens, you wouldn't even be able to get a contract with another mobile network. O2 are ruthless when it comes to non-payments. They have put markers on people's credit files for owing less than £10, and some of those haven't been able to get their mortgages because of it. Plenty of instances of that if you search the community. It's in your best interest to cancel using the proper channels.

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