Cancel contract mobile phone contract

[Per1]

Hi. 

I have now cancelled my mobile phone contract twice via telephone. The staff refused to send a confirmation and the contract keeps running. 

Do you have an idea how to get out of here???

Kind regards,

Per

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[pgn]

Guide: Cancelling Your Contract shows how to do it - you only need to call up O2 if you have more than one device on a shared account. Also you can contact O2 via Social Media to check if your contract has been cancelled, and the last payment has been collected.  Note your MyO2 will also stop working after you cancel, so make sure you leave any direct debit up and functional until AFTER O2 take the final payment on your normal monthly billing cycle. Good luck, @Per1.