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Canadian network

PennyRainbow
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on ‎10-02-2023 19:23

on ‎10-02-2023 19:23

My teenager is in Canada arriving today. Her phone won’t connect to any local networks. I’ve remotely helped her with w network setting reset and others ideas from O2 customer service but nothing has worked any ideas 

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MI5
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on ‎10-02-2023 19:28

on ‎10-02-2023 19:28

@PennyRainbow 

Bell or Rogers I think she needs to connect to.

Some things to try:
1 - Reboot phone. (or toggle airplane mode).
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Turn off 5g then 4g Try 3g
5 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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PennyRainbow
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on ‎10-02-2023 19:56

on ‎10-02-2023 19:56

As soon as she replies in 2 hours I will go through it. Thank you so much O2 were distinctly unhelpful 

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MI5
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on ‎10-02-2023 20:03

on ‎10-02-2023 20:03

Good luck @PennyRainbow 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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