Can't change family bolt on

[Anonymous]

I need to add a member to my Family bolt on, and also delete a number.

However when I try and managed this from the site it doesn't work, it constantly tells me a number isn't valid; I know this, this is the one I want to delete.

It won't let me delete this number, I've tried making the amend straight in that box replacing the name and number, I've tried deleting the number and I've tried just removing it.

Everytime I get the red box telling me that it's invalid.

How can I get round this?

Thanks in advance for any help that can be given.

[MI5 · Accepted solution]

There have been a few reports of the website falling over with these requests. Call customer services and they'll do it for you.

[Anonymous]

Ah .. Okies, was hoping to avoid speaking to people, I've got a thick deep accent that people struggle to understand most of the time 😕

If it's broke then I guess I don't have any choice though.

Thanks!

[MI5]

You could always try live chat (click "contact us" at the bottom of the web page)....

[Anonymous]

LOL - Yeah, I tried that before I posted on the forum and that's not working either

[MI5]

Sounds about par for the course at the moment 😞

[Anonymous]

Sent in a formal complaint about this on the 29-9-12 still waiting for a response apparently its a technical fault at o2's end doesn't help customers who are paying for a service and not receiving it

[Anonymous]

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@Anonymous wrote:

Sent in a formal complaint about this on the 29-9-12 still waiting for a response apparently its a technical fault at o2's end doesn't help customers who are paying for a service and not receiving it

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Did you speak to someone or do a web chat before diving in and making a complaint?  If you did speak to someone, did they give you 1) a reason for it not working, 2) a timescale for fixing and 3) any offer of compensation etc for your inconvenience?

[Anonymous]

To be fair, I've just come back to see if I could find anymore help about this - I tried to phone Customer Services on 202 yesterday and gave up waiting for the phone to be answered, the phone was ringing for 7 minutes with no indication of queue length and no message saying that they were busy, just rang out before going to scratchy hold music that sounded like it was coming from a record deck underwater.

I rang back to get the number to text for a chat to try and get to talk to somebody that way, nobody came back to me.

I then sent them a message on Twitter which was also ignored.

Got to say, not impressed with their customer service so far 😕

[MI5]

Its iPhone fever time of year - everything goes crazy for a month.....