Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

02 Live Chat

Can some 1 send me a link to 02 live chat please Tahnk you

Havent received my Samsung Buds 3 Pro discount for preodering the S25 Ultra

I preorderd the S25 Ultra the day it was annouced,received the phone ok but never got the discount code for the galaxy buds 3 Pro after the 30days. Anyone else having issues getting the code from O2?

Haven't received my Samsung Buds 3 Pro Code!!!!

I bought 2 S25 Ultras from O2 with the promise of the buds 3 pro per device, I have only received one code. Anyone else having the same issue? This is really poor service. I called and warned them I had only received one, a month ago, only to be told...

Honor free gift magicpad 2

Why is there a cost of 99.99 on the "Free" gift?

Resolved! 02 policy

I have been a happy 02 customer for years. I have two lines I use. One is my mother’s. She is 93. She has been given 6-12 months to live. She has af. Cancer and dementia. She will now be going into a home. Never to use the phone again. Yes she I have...

My imei has been reported as lost or stolen - but isn’t

I took my phone to Apple to have the back screen replaced - they couldn’t repair the device as my imei is down as lost or stolen. this makes no sense as I’m using the phone… it’s an upgrade from a few weeks ago. o2 said they couldn’t see anything / t...

No confirmation email for purchase.

I purchased a phone from o2 with a new sim card and a monthly payment plan and the money came out of my bank account however ive had no confirmation email or any way to track my order or even see it as a past order on the website.

Resolved! E-sim activated on phone instead of watch in error...

Hi everyone, I wonder if anyone can help me. I have recently activated an e-sim for my new Galaxy Watch 7 (well I thought I did) via my "My O2" app. Looked like it went through fine. I then spent ages wondering why my watch didn't have an e-sim activ...

Resolved! Samsung probud3 - discount code

I still haven't received my discount code for the Samsung Probud 3's following my qualifying purchase of my s25. Is this the same as everyone else or have you received yours already? Thanks,Harry

Resolved! Travel to Japan

Not sure if this is the right place or not.....We are travelling to Japan in Oct for 2 weeks.I understand that data roaming is avail in japan at £6 each day used, whether it be for 2 mins or all day?I presume, like other countries, I am linked up to ...

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