Bill Payment

[Anonymous]

I have recently paid my Bill for o2, and have been promptly cut off, I have an account number and receipt number on my e-mail account, also a screen shot of my bank account showing the money has gone out of my account, was wondering if any body else has been treated this badly by what is supposedly a reputeable telecommunications company, does this companies right hand even know what it's left hand is doing. I have been with o2 since the very beginning with a pay as you go sim, was very happy, but since I upgraded to a contract I have had nothing but trouble from them, I'm thinking it's time to find a company that tries to look like it's looking after it's long term customers, I have heard that BT are moving back into the mobile market, and very cheap too, I think i'll give them a call, oh dear I appear to be cut off at the moment for paying my bill four days late.

[MI5]

Have you thought about setting up a direct debit to avoid this?
You will find most networks will cut you off if you pay late.

[perksie · Accepted solution]

O2 always advise you 14 days prior to the bill coming due for payment.

Under the terms you are required to have a direct debit in place so payment is always made on time.

I doubt you will find another company that would treat you any differently.

[jonsie]

The systems are automated so if it recognises that a payment hasn't been made and cleared it will automatically bar o/g calls and texts. Down to you I'm afraid and as already advised, reinstate the DD you cancelled.