Amazon Music Unlimited

[Deep-Blue]

I've been unable to activate my Amazon Music Unlimited offer due to an "activation error" and have been unable to contact o2 about this. Any help or advice from anyone experiencing or who has had this problem, would be appreciated.

Thank you.

[Bambino]

@Deep-Blue You would need to speak to customer service. All numbers are in the link below.

Guide: Coronavirus Community Help and Support 

[Cleoriff]

@Deep-Blue 

Someone else posted on here yesterday with the same problem re Amazon Music. I can give the same links here as I gave them.

Go to My O2 to redeem your extra. You'll be able to redeem it through the 'Your extras' section under manage your account.

Below is a link to the help and support page. You will find how to redeem your extra.

https://www.o2.co.uk/help/account-and-billing/extras#choose

And

https://www.o2.co.uk/help/account-and-billing/extras-partners 

which shows each extra and what you have to do.

However it also says, if problems, contact customer services. Those numbers are in the link posted by @Bambino 

[Cleoriff]

@Deep-Blue 

I've just noticed this on the Amazon site, music section. Not sure if any of it helps.

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=G45Q7B98YTXXBDNB