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Age restriction

Sopffft
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I am unable to unlock the age restriction because I don’t have a credit card. But obviously with how things are I can’t get to am o2 shop to shoe my ID to prove my age, am I able to email a picture of my I’d or is there anything I can do?
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O2Sarah
O2 Support
O2 Support
  • 74 Posts
  • 1 Topics
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Registered:

Hi

 

Going to a shop with valid ID or using a credit card are the options. Stores are now open, but I understand not everyone is in a position to go to one.


How do I prove I’m over 18?

There are two ways you can do this. Once you do, we’ll take off the filters and won’t ask again.

  1. Go to one of our shops with photo ID (passport or driving licence).
  2. Prove you have a credit card. We'll charge £1 to the card, which we'll then refund, either through your bill or with calling credit.

You can prove you have a credit card by:

 

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Marjo
Former Staff
  • 7880 Posts
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Registered:

Hey there @Sopffft , hope you're doing well this week. Did you manage to get into a store to unlock the age restriction since you last posted? slight_smile

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
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