After Sale Service

[Anonymous]

I was suggested by Customer Service Centre to send my complain to CRS (email address has been confirmed is correct) and they would reply wihtin 5 days and that's what I did. Unfortunately, today (5th Oct. ) I am still waiting for their reply. 

O2, if you were readng this post, would you help to resolve my problem please?

[Anonymous]

Hi.

You will not probably get an official response from 02 here.

We are all customers too apart from a couple of site staff.

Did you get a confirmation reply that they have got your complaint.

Re e mail them with any reference number and enquire what stage your complaint is at.


You may find this link helpful.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

[jonsie]

Replies can teake 7-10 working days.