I was cold called a couple of weeks ago by a (local) number saying it was Aeriel (a subsidiary partner of O2) and offering me a good deal on my O2 monthly payment, I had upgraded my 02 account to 9Gb in October last year and they now say that I will be on 4Gb contract, this is not an upgrade and I would like to return to my original contract before the Aeriel sub-contract start in a few days, who can I talk to about making this happen. From what I have seen on this chat, Aeriel are scammers and customers have found themselves locked into expensive business contracts for 24 months and with huge buyout clauses. I have been an 02 customer for nearly 30 years and I you don't help, I will take my business elsewhere.
