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Level 8: Talented
Posts: 366
Registered: ‎08-03-2019
Accepted Solution

5G . New Sim

So, I have "upgraded" to a 5G plan.
And shall receive a new Sim shortly.

( Why it needs to be a new Sim and plan ..... Typical O2 )

Anyway, slightly unsure of the procedure when said sim arrives. I ordered it via chat and the instructions given are as follows -


We'll be sending you a new blank 5G
SIM.You will need to activate the
new one by sending a text with the
word 'SWAP" to '20220' and keep the
same number. The text needs to be
sent from your old active SIM.(You
may need to adjust the new SIM size
to fit your phone)

So, I need to text with my existing 4g sim?
Then what?

Any insight would be appreciated


/Boss
unnamed
Posts: 82,736
Topics: 576
Solutions: 4,027
Registered: ‎04-01-2009

Re: 5G . New Sim

Text from the old number. Once that loses network coverage, put the new sim in the phone. You may need to reboot a couple of times before it registers on the network with the original number.

Posts: 112,371
Topics: 565
Solutions: 14,991
Registered: ‎04-04-2012

Re: 5G . New Sim

@BOSSGOGG 

There is an online portal too https://swapmysim.o2.co.uk/ 

Generally it's all done in a couple of hours.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 1
Registered: ‎03-11-2020

Re: 5G . New Sim

Does it keep your old number?
Posts: 112,371
Topics: 565
Solutions: 14,991
Registered: ‎04-04-2012

Re: 5G . New Sim

Yes
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)