4g problems

[Sacul]

Hi.
I have a Huawei P20 Pro and over the last few weeks my 4g has got really slow. If I switch to 2g/3g I get H+ and it's much faster, I switch back to 4g and it's back to being unusable.
Ive tried restarting, reset network settings, set a new APN and set default APN, changed preferred network, mobile data on and off and airplane mode on and off with no luck.
Speedtests also show a massive difference.
4g download speed 0.3mbps upload speed 0mbps
H+ download speed 9mbps upload speed 2mbps
Can anyone help?
Thanks

[MI5 · Accepted solution]

@Sacul It's either congestion due to too many subscibers or there is a fault with the 4g signal.

You can check here https://status.o2.co.uk and report the issue through the MyNetwork app https://www.o2.co.uk/apps/my-network

[Sacul]

Thanks for a speedy reply. I checked the status and apparently it's fine. Ill report a fault as something isn't right

[Phillip]

Sorry I can't help, but I am experiencing this also. I'm in Nantgarw - South Wales, and running speed test on 4G I am consistently seeing speeds bewteen 2Mbps and 5Mbps, but when I switch over to 3G (H+) I get speeds of around 20Mbps.

I've been google-ing around and every web site I find to do with 4G speeds suggest that I should be getting download speeds upto 300Mbps. I can't get anywhere near this!

(Samsung Galaxy S9)

[MI5]

@Phillip you won't get 300mbps esp not on O2.

The fact that 3g is faster proves that the 4g band is congested in your area so until there is a network upgrade, you won't see any improvement I'm afraid.