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Bigdaddy21
Level 1: Joiner
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on ‎21-08-2018 10:33

on ‎21-08-2018 10:33

Why am I not aloud to watch 18+ videos on my phone
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Anonymous
Not applicable

on ‎21-08-2018 10:37

on ‎21-08-2018 10:37

Hi @Bigdaddy21 you probably have an age verification block on your account. Call customer service to get the block lifted 

 

https://www.o2.co.uk/contactus

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Anonymous
Not applicable

on ‎21-08-2018 10:37

on ‎21-08-2018 10:37

Hi @Bigdaddy21 you probably have an age verification block on your account. Call customer service to get the block lifted 

 

https://www.o2.co.uk/contactus

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MI5
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on ‎21-08-2018 10:37

on ‎21-08-2018 10:37

By law, age restrictions have to be in place.
You can request the removal by proving your age https://www.o2.co.uk/help/safety-and-security/age-restricted-content-and-age-verification
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎21-08-2018 10:38

on ‎21-08-2018 10:38

Hi @Bigdaddy21

You need to get the age restriction lifted by customer services

 

https://www.o2.co.uk/help/safety-and-security/age-restricted-content-and-age-verification

Veritas Numquam Perit

Girl in a jacket
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Ash1366
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on ‎15-06-2020 09:47 - last edited on ‎15-06-2020 17:56 by Moderator

on ‎15-06-2020 09:47 - last edited on ‎15-06-2020 17:56 by Moderator

Hello can you lifted block on my sim please xxxxxxxxxx

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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MI5
Level 94: Supreme
In response to Ash1366
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on ‎15-06-2020 09:48

on ‎15-06-2020 09:48

@Ash1366 

You need to call or go in store Guide: O2 Age restriction 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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