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0344 826 0202

Level 1: Joiner
  • 1 Posts
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Hi, Could someone please help me? I have had a call from the number 0344 826 0202. The caller, Elenor said she was from O2 and wanted to offer me an upgrade as I had taken my contract out with Carphone Warehouse and O2 no longer work with CW. I didn't take an offer of an upgrade but asked the caller to send me an email. The address I received it from was "". Could someone please let me know if this is genuine? Or a number I should report?


I am not due an upgrade for 10 months and the caller knew a lot about my account details which I found worrying from a cold-call.


I have recently reported my phone lost which I find very suspect that O2  would call 2 days later to make this offer.


Any help here would be appreciated. Thank you.

Message 1 of 2

Level 94: Supreme
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The email is a genuine O2 domain email address.

You can call back on 202 to confirm it was O2 who contacted you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2