Morning,
I had a call yesterday from Craig on 0333 321 6022 - the phone showed the CLI as both "scam" and "O2".
Based on regional accent, he was in (or at least from) the UK.
Whilst he did his introduction I had time to quickly search the number and found both references to scam and to being a legitimate confirmed O2 marketing number.
I made sure to not give up any information unless he gave it to me first.
He knew my ...
Surname
SIM only contract
Data allowance
Volt additional data allowance
Contract end date (last VMO2 one, not newer current one)
When he mentioned the Volt allowance I said as far as I'm aware my existing O2 SIM contract is needed to maintain the VMO2 bundle I have, so would not want to change it.
He said there are better options available to me as it shows I'm out of contract, but he then advised before I consider any changes, I contact VM to confirm the bundle requirement then call O2 back.
We then wished each other a good day and ended the call.
So, based on the information he knew about my contract, it seemed legit.
Until ... last night I received a text from the "O2UK" (no space) number, text as below.
Does anyone know if the text is a generic one I would receive after a marketing call?
I've checked my account on the app and nothing appears different.
Thanks,
Roy
Text ...
We really hope you want to stay with us, but if you choose to switch today, your Early Termination Charge will be £0.00. If you're on a standard contract, this will include your remaining balance. Your final bill will still include any airtime you've used and any out-of-bundle charges like Charge To Mobile services.
After you leave, you'll lose services on your account including any free-of-charge ones. If you've got accessible formats active on your account, this service won't be available either.
For more info about the services you'll lose, full switching info and your accessible formats, please go to My O2 <I've removed the link> Can't use that link? Reply to this message with 'EMAIL' or 'POST' and we'll send you the info that way.
