I have been given a UK phone that was originally an o2 contract phone. I used it when I was back in the UK on holiday with a giffgaff sim card and so thought it was unlocked (I know now that giffgaff uses the o2 network). When I put my NZ sim card in the phone it asked for an unlock code. I called o2 and they took my details and all that info and said they'd try and unlock it (and I think said they could see the phone on the network using the IMEI) - but that sometimes it didn't work once the phone was out of the UK. They said they'd let me know either way and to leave the giffgaff sim card in for a week. This was over three weeks ago now and I haven't heard anything. It is not cheap to phone the o2 help number from here. Anyway, I just tried filling out the online form. I used my giffgaff number - but maybe I should have used the o2 phone number it was originally connected to? I've just sent o2 a message on facebook too.
Any suggestions?
Thank you.
