Solved: Re: samsung c3590

Anonymous · ‎20-11-2014

my friend has this phone and since yesterday my texts are going straight to his spam box. How can this be fixed

MI5 · ‎20-11-2014

Have a look in the message app for a blocked number list and see if your number is listed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-11-2014

Have a look in the message app for a blocked number list and see if your number is listed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎20-11-2014

Are ALL texts from all senders going straight into spam?

Anonymous · ‎20-11-2014

Hello @Anonymous

Welcome to the Community Forum.

Occasionally turning the phone off , clean the SIM card and battery pull (phone model dependant) and turn the phone back on clears lots of glitches.

Anonymous · ‎20-11-2014

Only my number is going straight to spam box. Has moved messages from spam to inbox but not cured problem

MI5 · ‎20-11-2014

If your number is still on the spam list it won't cure it until it's removed from there.
If your number is on the list, press and hold the number until "delete" pops up then touch to delete it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎20-11-2014

From memory he needs to go into his sms settings, then go to Spam settings and take your number out of there.

Anonymous · ‎20-11-2014

Phone turned off and on again and still same problem. Confusing as everything was fine until yesterday when I changed my tariff but my texts go through to other mobiles no problem

MI5 · ‎20-11-2014

@Anonymous wrote:
From memory he needs to go into his sms settings, then go to Spam settings and take your number out of there.

Correct, as I said above....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎20-11-2014

thank you. will get him to try that

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