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Repair

Anonymous
Not applicable

on ‎10-11-2014 21:31

on ‎10-11-2014 21:31

Have given a Lumia 925 for repair, its status shows as non ber tech. Anyone know what this means?

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Anonymous
Not applicable

on ‎10-11-2014 21:34

on ‎10-11-2014 21:34

Think BER means beyond economic repair
Message 2 of 47
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Anonymous
Not applicable

on ‎10-11-2014 21:36

on ‎10-11-2014 21:36

Hi

I'd contact O2 Customer Services. 202 for Contract. 4445 for PAYG For clarification.
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MI5
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on ‎10-11-2014 21:38

on ‎10-11-2014 21:38

It's status should be "BER Non-Tech", but as above - Non repairable and no warranty.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎10-11-2014 21:46

on ‎10-11-2014 21:46

@MI5 wrote:
It's status should be "BER Non-Tech", but as above - Non repairable and no warranty.

I live and learn...so a bit of a dud in laymans language then?..:smileywink:

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎10-11-2014 21:54

on ‎10-11-2014 21:54

Phones classified as that usually have missing parts and or a smashed screen with the potential for more damage or faults apart from the obvious.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎10-11-2014 23:59

on ‎10-11-2014 23:59

Lol yeah missed out the non tech part. Its still under warranty though and I had checked the water damage indicator, that strip was white so idk what else it could be.
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viridis
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on ‎11-11-2014 00:03

on ‎11-11-2014 00:03

That's the fun part.
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Anonymous
Not applicable

on ‎11-11-2014 00:30

on ‎11-11-2014 00:30

Hope you took a photo of that water damage strip because guess what they'll come back to you with!
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Anonymous
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In response to Anonymous

on ‎11-11-2014 16:21

on ‎11-11-2014 16:21

MI5, thanks for clarifying the meaning of ber tech Thanks!

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