Unable to synchronise emails and access the web on mobile data network with Nokia Lumina

[Anonymous]

Hi,

I am unable to synchronise emails and access the web on mobile data network with Nokia Lumina. Everything works fine over the BT WI FI network.

Does anyone have a similar problem?

Thanks

[Anonymous · Accepted solution]

Good evening.

Give your SIM card a clean.

Check your apn settings.

http://www.geeksquad.co.uk/articles/chapter/595-04-how-to-set-apn-settings-for-the-02-mobile-network

Or text active to 2020, save the settings and re boot your phone.

You could check with O2 Customer Services. 202 for Contract & 4445 for PAYG to make sure your account is ok.

Also Check your service status to ensure signal is ok.

http://status.o2.co.uk

[Anonymous]

Thank you, tried text active to 2020, and re-booted phone, worked fine with first attempt then problem occurred again. Will try cust svcs. Appreciate your response. Regards Billy

[MI5]

Download the network app from the app store and select the correct O2 settings for your tariff.

[Anonymous]

You're welcome

Hope things get sorted for you one way or another.