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Refund for accessories

UKscott
Level 1: Joiner
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on ‎20-01-2021 21:39

on ‎20-01-2021 21:39

I placed an order for ear buds but didn’t collect and the email stated my order would be cancelled. That was over a month ago and no refund has been issued where would I go to get this sorted
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Bambino
Level 86: Prestigious
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on ‎20-01-2021 21:43

on ‎20-01-2021 21:43

@UKscott Customer service numbers are here: Guide: Coronavirus Community Help and Support 

I DO NOT WORK FOR O2



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jonsie
Level 94: Supreme
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on ‎20-01-2021 21:46

on ‎20-01-2021 21:46

Can you assist with this in the morning  @O2Lisa  please?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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O2Lisa
Former Staff
In response to jonsie
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on ‎21-01-2021 08:17

on ‎21-01-2021 08:17

Morning @jonsie, yeah of course I can smiling

I'll message you privately @UKscott so I can take some account details and get this sorted for youslight_smile

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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