My Lumia phone has been freezing and resetting to factory reset and losing all data for a couple of months now and two weeks ago wouldn't let me type more than one word of text in anywhere. It was sent away initially to anovo and then to Nokia as it needed a high level repair. I was told none of this information it was always long calls and being passed around from one person to another before I found anything out.
I finally got my phone back today with a letter back saying that they couldn't replicate the fault so the phone is classed as not having been repaired. I am not happy at all especially as when I was setting it up it froze and reset again. It is only 7 months old am I within my rights to ask for a different model?
