Ordered a Meta Quest 3

[Canturiense]

I ordered a Meta Quest 3 on a payment plan, paying £65 deposit. For some reason, I haven’t heard anything however the £65 is still sitting as a pending transaction in my PayPal, since 29/11/24. 

[MOD EDIT : Title change ]

[MI5]

@Canturiense 

For whatever reason your order hasn't been accepted.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

Flagged

[Josh21]

I’m in the exact same situation, they told me it was a “warehouse issue”, have you received yours yet? 

[Oxonian]

@Josh21 

If you are asking that question of @Canturiense, it requires a tag thus ! 👍 

[Cmac1986]

Did you ever receive order i ordered my 3rd December still no sign of it contacted o2 twice they said there was gas leak in warehouse and are catching up still not dispatched 

[pgn]

@Cmac1986 

You should contact the sales team as they can help with that – message them on Social Media  - on Facebook (https://o2uk.co/O2CFB) , X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255.

[pointless]

O2 and the whole team are absolutely useless. I’m in the same predicament and struggle to get any serious answer. Even went to a store to sort a simple issue out and the staff had very little experience and because of the lack of advice I ended up ordering a sim and got locked out for 24hrs for “security reasons” 

useless, money making pit.

[Oxonian]

Welcome to this O2 customer to customer community @pointless ; you will not get any arguments on here about the state of Customer Service.

If you want to have a better chance of making progress with O2, you can message on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a reputation for solving customer problems. 👍