O2 Boost Box

[TonyMR]

I’m a former employee of Capita/O2, and I was given a Boost Box by O2. The issue I’m facing is that my new Pixel phone won’t connect via 3G, and I need to confirm whether my phone is still registered with the Boost Box.

I’ve reached out to Customer Services, but they don’t have any information on the Boost Box and can’t transfer me to the Business Team because I don’t have a business number. When I’ve tried to contact the Business Team directly, they’re unable to validate my identity because they don’t have access to non-business accounts.

It feels like there’s no clear way to get in touch with a Boost Box support team, and even if there were, they wouldn’t be able to assist without confirming my identity first—something they can’t do either.  HELP.

[Enlli]

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@Oxonian wrote:

The Boostbox will enhance the 3G signal @Enlli if you are operating in a building without conventional Broadband/WiFi and are therefore unable to utilise WiFi Calling :-

Boostbox guide | Help & Support | O2

https://www.o2.co.uk/help/network-coverage-and-international/boostbox-guide

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Surprisingly in my case you don't have to tell grandma how to suck eggs.

Not a @japitts level but as Broadcast Engineer working for Granada TV and being around mobile from the early days of analogue, I'm well aware of the functionality of boot boxes.

[MI5]

As anyone who has been here for the past 12 years

[Johnn635]

You get my upvote. An hour with consumer services, all of whom asked for identification, but has absolutely no knowledge or even the existence of Boost Box. I did contact the Business Team who were extremely helpful but could not do anything until I was verified by the Consumer team. This was despite the fact that the Business Team verified me by sending a code which I read back and also the letters of my password.

Eventually a really helpful person advised me to reset the BoostBos using the button on the back. After an hour or so it all came back.This happened because my landline and internet disappeared for over a week. I assume it lost its addressing.

previously my biggest problem has been adding numbers to the BoostBox