O2 Boost Box

[TonyMR]

I’m a former employee of Capita/O2, and I was given a Boost Box by O2. The issue I’m facing is that my new Pixel phone won’t connect via 3G, and I need to confirm whether my phone is still registered with the Boost Box.

I’ve reached out to Customer Services, but they don’t have any information on the Boost Box and can’t transfer me to the Business Team because I don’t have a business number. When I’ve tried to contact the Business Team directly, they’re unable to validate my identity because they don’t have access to non-business accounts.

It feels like there’s no clear way to get in touch with a Boost Box support team, and even if there were, they wouldn’t be able to assist without confirming my identity first—something they can’t do either.  HELP.

[Enlli]

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@Oxonian wrote:

The Boostbox will enhance the 3G signal @Enlli if you are operating in a building without conventional Broadband/WiFi and are therefore unable to utilise WiFi Calling :-

Boostbox guide | Help & Support | O2

https://www.o2.co.uk/help/network-coverage-and-international/boostbox-guide

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Surprisingly in my case you don't have to tell grandma how to suck eggs.

Not a @japitts level but as Broadcast Engineer working for Granada TV and being around mobile from the early days of analogue, I'm well aware of the functionality of boot boxes.

[MI5]

As anyone who has been here for the past 12 years