Solved: Not receiving icon or message when I have a new vo...

Anonymous · ‎06-11-2017

Hi, I have a Nokia Lumia 925, I used to get an alert when I had a new voice message but this doesnt happen any more, does nanyone know how I can turn this option back on again?

Many thanks

MI5 · ‎06-11-2017

Have a look at our VM help and try turning VM off and back on again https://community.o2.co.uk/t5/Other-Products-Services/All-you-need-to-know-about-O2-Voicemail-901/m-...
However, I have a 640 with insider previews and the last firmware update knocked out all my notification icons. I had another update last night which has restored them, so it may be a firmware issue on phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-11-2017

Have a look at our VM help and try turning VM off and back on again https://community.o2.co.uk/t5/Other-Products-Services/All-you-need-to-know-about-O2-Voicemail-901/m-...
However, I have a 640 with insider previews and the last firmware update knocked out all my notification icons. I had another update last night which has restored them, so it may be a firmware issue on phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎06-11-2017

Mind you funnily enough tonight my iPhone 7 has knocked out notifications so I’m only noticing them if I’m actively using my phone at the time & that includes text messages

Marjo · ‎07-11-2017

Hey @Anonymous! Did the info above from MI5 help you out in any way regarding your notifications? It would be lovely to hear back from you.

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