cancel
Showing results for 
Search instead for 
Did you mean: 

Nokia Lumia 920 freezing touch screen do not work - still in o2 contract but been getting charged.

Anonymous
Not applicable

I had this as an option for replacement of lumia 800.

Unfortunately It has been kept on frozen after 6 months. Everytime I had this frozen I used to reset to factory reset and used to work for a while. Now after 1 year and 4 months it has been completely frozen and I was still in contract with o2 and o2 has been charging for repair and says that it was a refurbished phone and it was a 1 year warranty. I am very sad for charge. It has been looked very well and no damage or no scratch anywhere.

Message 1 of 4
3,392 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 151678 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
If it failed after the first 6 months you should have sent in in for repair then instead of waiting.
Your only option now is to contact Nokia directly to see if they can help you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 3 of 4
3,368 Views
3 REPLIES 3

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

It's a shame you didn't have it looked at while under guarantee, not much you can do now except pay for a repair or replace it.

 

If the cost is a problem you could buy a cheap phone to use for the rest of your contract.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 2 of 4
3,391 Views

MI5
Level 94: Supreme
  • 151678 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
If it failed after the first 6 months you should have sent in in for repair then instead of waiting.
Your only option now is to contact Nokia directly to see if they can help you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 4
3,369 Views

Cleoriff
Level 94: Supreme
  • 127447 Posts
  • 834 Topics
  • 7586 Solutions
Registered:
Message 4 of 4
3,364 Views