Nokia Lumia 1020 Accessories - Different Colours!!!

[Anonymous]

Hi O2 Community

I am the proud owner of the Nokia Lumia 1020. When I open the box with my £150 worth of free accessories, I received:

•  A Black Camera Grip
•  A Yellow Wireless Case, and
•  A White Wireless Charger Pad.

I chose the black Nokia Lumia 1020 and would like black accessories to go with it.

Has anyone else have the same experience? Anyone living in the South-West London area and would like to exchange their black accessories for one of mine? lol.

Omni

[Anonymous]

I have the same issue

ordered black phone and have black grip, yellow cover and white charginh plate.

any one want to swap the yellow cover for a black one? it does sound like everyone got the same though?

i.e. we will not be able to swap?

[Anonymous]

I tried complaining but with no luck.

Toby please get back to us on this

[Anonymous]

I have a black charging case id be happy to swap

[Anonymous]

I haven't even been informed yet of my preorder with accessories.

I live in Manchester.

[Anonymous]

I've not heard anything back from the store yet.  I phoned again on Friday and the person they think I spoke to (we both think it is the manageress) is off until Wednesday.  They have taken my details again and are going to chase it up with her when she is back in.

Phil

[Anonymous]

Hi

I had a phone call last Thursday saying the replacment cover would be in on Friday.  I'll be popping in today to pick it up, so hopefully I've been sucessful!

Phil

[Toby]

Let me know how you get on pjmarsh

@Grazy, have you tried to go into a store to see if you can exchange anything?

[Anonymous]

Sorry for the delay, I've been pretty busy.  I went into the shop on Tuesday to pick up my black charging cover.  I was firstly told they didn't have any.  When I told her that I'd had a phone call to say it was in, she went looking for it.  About 5 mins later she went to ask a colleague who was serving someone else and then went in the back again.

She then comes out with the camera grip and says that they can't get the charging covers so got me the grip instead!  When I said that was no use to me she said the only thing she could suggest is that I phoned O2.  I tried that yesterday and gave up after waiting to get through to someone for an hour.

So I still haven't got a charging cover!

Phil

[Anonymous]

The offers still open to swap 😊

[Anonymous]

Hi Mikey

Looks like that's my only option!  I'm not getting anywhere with O2. Are you still up for it?  I've got the yellow charging shell and am after the black one.

Thanks

Phil