NO 3G

[Anonymous]

No 3G service in SY1 postcode for 24hours now yet your website says network all OK.

[Anonymous · Accepted solution]

Download the my network app to report the masts. Here a self help thread.

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

[Anonymous]

You could also give customer services a call just to let them know they may know about it but haven't updated the site yet

[Anonymous]

Thanks.

Mast now being investigated.

[Anonymous]

You're welcome @Anonymous

Hope it returns ASAP for you.

[Anonymous]

Well done like Bob says hope you get it back soon

[Anonymous]

Morning, I am in NR18 area and 3G went off just after 8am although the 02 checker says no problems.  Spoke with an online advisor who said there were problems, however web networker checker more than 2 hours later still says all ok in my area, what is going on??

[Anonymous]

Hi @Anonymous

The service checker is not 100% accurate and is designed to give an idea of the current status.

Go by what you're been told by what O2 says. If you follow the steps in the thread I linked to it may help.

Live Chat you spoke to are non uk outsourced call centres.

Speak to O2 on 202 contract or 4445 payg as they may be able to give more accurate info.

[Anonymous]

i have never had 3g here, on holiday the coverage checker says the area is in 3g but there was no signal at all o2 said it has coverage, 3 different phones had none. vodafone, ee etc all had good signal o2 was rubbish

[MI5]

Not every network covers the entire country. There are plenty of places where I can't get Voda (at home for example) but I get good O2 and Three coverage.
I travel around the UK a lot and so have the option to use 3 different networks as it's the only way I can guarantee a mobile signal everywhere I go.