My account has closed for no reason

[Poppy2]

I was on a sim only deal for 7 months I made sure my account was paid on time each month but on the 9th July I could upgrade to a phone so I went on line and ordered the phone I wanted to go and pick up.... but by midday my contract had been cut and the fraud team opened a internal investigation now noone can tell me why this has happend can anyone help 

[MI5]

@Poppy2 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on  0344 809 0202 

[pgn]

I read here earlier of someone else who ended up unintentionally Terminating their MyO2 account when they tried to flex up their Tariff for more data. Seems something is amiss in O2's internal systems, possibly, @Poppy2.

If you get no joy with the very capable O2 Social Media Team as advised above, then come back here and you can be referred to a Forum O2 Advisor, who will be able to help get some of the mess sorted - Fraud Team activity is notorious for being slow, so be prepared to wait as Fraud usually do not use the same communication channels as the rest of O2. Good luck.

[MI5]

3 or 4 posts of the same issue in the last week.

No doubt another result of seamless changes.......