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My Blackberry Z10

Anonymous
Not applicable

The Hub shows a new voicemail notification that will not delete. I have checked voicemail and there is no new message. The problem started 28 Feb, new notifications arrive and delete when I have listerned to the message but this one remains.

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version7point0
Level 33: Firestarter
  • 648 Posts
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Registered:

Hi cjrkitch.

Two possible issues.

Voicemail at O2's end is playing up and thinks it should be notifying you of a voicemail.

  • ring your phone number and deliberately send it to voicemail.
  • listen to said voicemail and "3" for delete.


Second possible issue is the Blackberry Hub has become out of sync.

 

  • swipe down diagonally from the top right corner five times.


Hope you get sorted.

View solution in original post

Message 2 of 5
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4 REPLIES 4

version7point0
Level 33: Firestarter
  • 648 Posts
  • 13 Topics
  • 181 Solutions
Registered:

Hi cjrkitch.

Two possible issues.

Voicemail at O2's end is playing up and thinks it should be notifying you of a voicemail.

  • ring your phone number and deliberately send it to voicemail.
  • listen to said voicemail and "3" for delete.


Second possible issue is the Blackberry Hub has become out of sync.

 

  • swipe down diagonally from the top right corner five times.


Hope you get sorted.

Message 2 of 5
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Anonymous
Not applicable

I had a similar issue in the hub with 10 email notifications that wouldn't disappear, even when I deleted the email account!  Swiping down diagonally five times from the tip right hand corner fixed this for me - it resets the hub as the previous posted said. 

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Anonymous
Not applicable

Hi guys, I tried the diagonal swipe 5 times and leaving a voice mail to delete. I now have 2 notifications in the hub that will not delete. Any other ideas? 

Message 4 of 5
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Anonymous
Not applicable

The 1 remaining voicemail notification when theres no new messages is a bug on the software, highlighted here http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB33746&sliceId=2&cm...

 

Apparently this has been fixed in the latest update BB have just released, once O2 get round to approving it and pushing it to our devices

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