Solved: Lumia 800 when a sms turns into a mms

Anonymous · ‎15-01-2013

When does a text turn into mms, just had a bill for 15 media messages which i haven't sent so i rang CS who tell me they were all sent at exactly the same time. This was sent as a text without any media in it. The problem CS say is because facebook contacts are linked to phone contacts ! and to stop it happening again i must unlink the contacts. trouble is at least 3 on the list dont even have facebook accounts. Im told its not a billing issue but a facebook issue so its chargeable. i Dont mind paying for media messages but his is just wrong.

adamtemp64 · ‎15-01-2013

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile) there is a buliten about this issue here to the left of lucy

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

adamtemp64 · ‎15-01-2013

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile) there is a buliten about this issue here to the left of lucy

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎15-01-2013

All modern smartphones convert group text messages to MMS messages. Keep the groups to less than 5 people and you should be OK but check the phone screen as it will normally change from SMS to MMS.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

RIW · ‎26-01-2014

I have a monthly contract with O2 they texted me and asked about all the problems I have had when I started to tell them the text went into a mms, that was only to them will they charge me?

MI5 · ‎26-01-2014

What number did you send it to?
Check in your "My O2" and it will tell you if charged.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Lumia 800 when a sms turns into a mms

Esim

Proof of purchase

smart watch connection to O2 wifi

My order

Cursor 'jumping' around on laptop screen whilst I ...