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Lumia 1020 free camera grip?

Anonymous
Not applicable

on ‎27-05-2014 16:00

on ‎27-05-2014 16:00

Received my new Lumia 1020 today and according to the Nokia website, I should be able to claim a free camera grip via nokia.ly/cameragrip - however, I am getting "This IMEI number is invalid or has already been used" when I enter my details. I've double checked my IMEI both on the handset and the box and am entering it correctly.

I have emailed Nokia via the address supplied on the promotion page, just wondering if any other new Lumia 1020 owners have had any success? Could this be an issue with the 64gb handset which is exclusive to O2?

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Anonymous
Not applicable
In response to Anonymous

on ‎04-08-2014 20:43

on ‎04-08-2014 20:43

Finally got a reply on Friday.

Dear Sir/Madam



Thank you for your email.

Apologies, due to the popularity of the promotion we are currently experiencing a back log of claims of which we are working through in date order.



Kind Regards

Tristan

Nokia Free Grip Promotional Support
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Anonymous
Not applicable
In response to Anonymous

on ‎04-08-2014 21:15

on ‎04-08-2014 21:15

Thank you for posting this.

Anyone else searching for this info will find this useful.

Fingers crossed you'll get yours soon.
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MI5
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In response to Anonymous
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on ‎04-08-2014 21:20

on ‎04-08-2014 21:20

It's a shame they didn't foresee the potential popularity of the offer and have measures in place to deal with the applications more efficiently....
These issues wouldn't arise then....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to Toby

on ‎08-08-2014 12:09

on ‎08-08-2014 12:09

@Toby wrote:
Thanks for adding this Steve. For those who may be viewing this page differently (e.g. if they view 30 posts instead of 20 on each page) which post are you referring to?

Cheers!

This one @Toby > http://community.o2.co.uk/t5/Other-Devices-Nokia-Blackberry/Lumia-1020-free-camera-grip/m-p/691401/h...

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Toby
Former Staff
In response to Anonymous
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Registered:

‎08-08-2014 12:22 - edited ‎08-08-2014 12:23

‎08-08-2014 12:22 - edited ‎08-08-2014 12:23

Thanks for pointing it out Steve

 

Is anyone on the community still having trouble with this? If so, have you contacted Nokia to see what response you received?

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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Anonymous
Not applicable
In response to Toby

on ‎27-08-2014 21:02

on ‎27-08-2014 21:02

Well that's 3 months since  I bought the phone and still no  free grip.

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Anonymous
Not applicable
In response to Anonymous

on ‎27-08-2014 21:04

on ‎27-08-2014 21:04

Ludicrous. 😞
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MI5
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In response to Anonymous
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Registered:

on ‎27-08-2014 21:14

on ‎27-08-2014 21:14

What have nokia said about it?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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In response to Anonymous
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on ‎27-08-2014 21:15

on ‎27-08-2014 21:15

@Anonymous wrote:

Well that's 3 months since  I bought the phone and still no  free grip.

I don't hold out much hope then @Anonymous  I expect they are hoping you will forget ...:smileysad:

Veritas Numquam Perit

Girl in a jacket
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Anonymous
Not applicable
In response to Cleoriff

on ‎27-08-2014 21:19

on ‎27-08-2014 21:19

Out of stock due to the offers popularity ?
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