Latest Bill

[Anonymous]

Confused about my latest bill.  Total £24.60 itemised bill is broken down as follows:- Tariff charge £15.20, monthly extras -£1.67 = £13.53  + things I have bought £2.37 = £15.90 in my calculations.  They say, £20.90 + VAT £3.70 = £24.60.  Sorry but I don't understandwhy is it £24.60 and not £15.90? £5 difference.  Please advise.

[gmarkj]

Have you just joined o2 or been a customer for a while?
First bills can be a little more than expected due to covering more than the standard month.
Have you signed up to any premium text services, or purchased anything through an app?
Failing that you would need to contact customer services on 202 to go through the bill with you.

[MI5]

Looks like you have made calls outside your allowance and maybe even roaming data if you have been outside of UK.
If you call CS on 202 they will tell you exactly what the charges are.

[Anonymous · Accepted solution]

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@Anonymous wrote:

Confused about my latest bill.  Total £24.60 itemised bill is broken down as follows:- Tariff charge £15.20, monthly extras -£1.67 = £13.53  + things I have bought £2.37 = £15.90 in my calculations.  They say, £20.90 + VAT £3.70 = £24.60.  Sorry but I don't understandwhy is it £24.60 and not £15.90? £5 difference.  Please advise.

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Without looking at your bill (and if I did that I'd get into a fair bit of trouble as I deal with Inbound not Online), I couldn't see if that was Premium SMS charges/Purchases, internet access or otherwise... if it was ProRATA it wouldn't come up like that as "Things I have bought"...

I'd advise speaking with Customer Services in the first instance and get them to see what our end says.. sometimes our section of billing tells us a little more than customers does in these cases.

Also...

£15.90 is your tariff charge minus VAT ...

As an example: Contract of a Monthly Price at £18.19 is -- £15.16 Tariff Charge(s) + VAT (£3.03)

In your bill case: Contract of a Monthly Price at £18.24 is -- £15.20 Tariff Charge(s) + VAT (£3.04) - this is your monthly bill (or what it should be) - reading what you've put.