cancel
Showing results for 
Search instead for 
Did you mean: 

Laptop issues

MI5
Level 94: Supreme
  • 143429 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

Any windows experts have any idea why a laptop would literally take 30 minutes to boot up and then take another 30 minutes to respond to anything like opening explorer or internet browser etc.

It's a fairly new Acer, AMD Ryzen 5 and Radeon Graphics card. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 1 of 46
5,048 Views
45 REPLIES 45

jonsie
Level 94: Supreme
  • 92917 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

MI5
Level 94: Supreme
  • 143429 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Not sure if it's repair or replace but it's only 5 months old.
Will find out at weekend........
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 12 of 46
2,394 Views

jonsie
Level 94: Supreme
  • 92917 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

They will probably get their own technicians to take a look first and I guess it all depends on the cost of repairs as to the cheapest option for them.

Message 13 of 46
2,390 Views

MI5
Level 94: Supreme
  • 143429 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
I'm guessing it's just a comms issue between CPU and hard drive as I'm not getting any errors.
Probably just a cable or something simple.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 14 of 46
2,389 Views

jonsie
Level 94: Supreme
  • 92917 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

@MI5 wrote:
I'm guessing it's just a comms issue between CPU and hard drive as I'm not getting any errors.
Probably just a cable or something simple.

A cable issue, now what does that remind me of ThoughfulLOL

Message 15 of 46
2,388 Views

MI5
Level 94: Supreme
  • 143429 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

Ah yes, the hardware of the cable Happy Dance

Very common I believe tongue

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 16 of 46
2,386 Views

jonsie
Level 94: Supreme
  • 92917 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Anonymous
Not applicable

*Titters* at the memory *tsk tsk* LOL

Message 18 of 46
2,368 Views

TallTrees
Level 49: Rootin' Tootin' 
  • 10672 Posts
  • 119 Topics
  • 344 Solutions
Registered:
Hi @MI5
Be very careful at PC world
(Several years ago).......
My dealings with them were not good.
10 month old computer (just went blank) refused to look at, take in, sent me home saying "ring tech support"
No help there, after ages on phone, wrote CS completely dismissed, doors shut, wrote CEO fobbed off.
Forced then to make a claim through small claims court
I asked for my rights replacement repair or money back. Reply from their legal department "we will fully defend this claim"
Week later cheque arrived for the full cost of computer. I didn't claim for my costs
They didn't request return of computer so I sold it spares/repairs
Forewarned is forearmed 👍
Good luck hope all goes well
TALLTREES



HAPPINESS IS BEE SHAPED

Message 19 of 46
2,359 Views

Anonymous
Not applicable

Wishing you Best of Luck four_leaf_clover @MI5 in your endeavours with this problem you have

 

It's a bit of a turnaround with you asking for help on the community when you are usually one of the 'regulars' who offers advice smiling

 

as a byb (by the by) @TallTrees you did well with your persistence att re: your post above  ^  ^  ^

Message 20 of 46
2,350 Views