In-App purchases Windows Phone?

[Anonymous]

Has anyone had issues with this? My daughter has been able to spend £26 on bloody gold bars and rubbish from games even though I have a pin set up to prevent this. The pin simply blocks purchasing paid apps but in app purchases are going through fine.

I contacted Microsoft about this who said yep the feature isn't working but they can't refund me as its billed automactically to my operator O2. They suggested contacting O2 which I did, who told me to turn the internet of and ask them to stop doing it I mean really! But thats O2 for you anyway, Useless.

[jonsie · Accepted solution]

Microsoft should be the ones who refund you. O2 are not charging you, merely passing on the charges by Microsoft.

[MI5]

If it's a charge to mobile fee you can ask for the feature to be turned off on the account.
Otherwise there's not much else o2 can do.....?

[perksie]

O2 didn't bill you, the company your daughter purchased from did, not a good idea handing a Pay Monthly phone to a youngster who does not know what happens when it's used this way.

With Pay and Go this can't happen.

[Anonymous]

It can't happen on Android or iPhone either.

[MI5]

Your issue is with Microsoft mate, not O2......

[Anonymous]

I agree, I will go back to MS. In saying the O2's attittude didn't help either. "Oh ask them to stop doing it" Now why didn't I think of that? Silly old me.

[terminusaquo]

There is IAP protection in Windows Phone and Microsoft was the first to implement it, in the Wallet settings there's a check box that reads "Use your Wallet PIN to protect your music, app and in-app purchases".

As others have stated though you need to speak to Microsoft for a refund.

[terminusaquo]

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@terminusaquo wrote:

There is IAP protection in Windows Phone and Microsoft was the first to implement it, in the Wallet settings there's a check box that reads "Use your Wallet PIN to protect your music, app and in-app purchases".

As others have stated though you need to speak to Microsoft for a refund.

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I would also add that as well as that check box you could set up Kids Corner and only let your daughter have access to certain apps.

I agree that the response you got from O2 was extremely useless though.

[Anonymous]

Right OK was onto MS again who escalated it. I got this reply

This is Salvatore from Microsoft Service Support.

I have received the answer from our senior team. It will be necessary to contact your mobile phone operator and ask them to refund you.

In order to avoid unwanted inapp purchases, it will be necessary to check  the option "Use Wallet PIN to protect music, app, and in-app purchases" as indicated in the link below:

I spoke to O2 again and got this reply

I can see that the purchases had been made from your phone. But as the purchases were made from your phone it can't be refunded. Because the charges are valid.

So thats that then, Got the big middle finger.