Solved: Huawei E5573-320 Not Connecting to 3G

JonHC · ‎23-10-2017

Hi,

I'm currently on holiday in Spain and my Huawei E5573-320 will not connect to the 3G network. I know there is a 3G network here as both my and my wife's iPhones are picking up full strength 3G.

Does anyone have any ideas as to what is going on here? We recently used it back in the UK and it worked fine. We had the same issue earlier in the year when we went to Croatia.

Thanks for any help anyone can give me.

MI5 · ‎23-10-2017

Databonlybsims onlybworknin the uk.
You cannot use the data abroad I’m afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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MI5 · ‎23-10-2017

Databonlybsims onlybworknin the uk.
You cannot use the data abroad I’m afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JonHC · ‎23-10-2017

Seriously??

That was a specific requirement we made to the sales guy in the O2 shop!!!

I'll be paying a visit ot O2 when I get back home.

Thanks for your quick response

chrisymon · ‎23-10-2017

Have you data left on you account firstly, Secondly have you manually tried to connect to the correct network or autimaticall.?

"I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited." Currently using S7 edge

MI5 · ‎23-10-2017

Yes unfortunately it’s another of o2’s bizarre rules.
I’ve got 8gb on my phone that I can use and 1gb on a tablet that I can’t.
Apologies for the fat thumbs in the first post too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JonHC · ‎28-10-2017

Chrisymon, yes, I’ve got a whopping 25gb sat waiting to be used but as MI5 has said, I can’t use it while abroad! Annoyed is not the word but as I said, I’ll be making a visit to my O2 shop when I get back home as I’ve been miss-sold this product.

MI5 · ‎28-10-2017

I'm amazed that shops and cs don't know about this !!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎28-10-2017

It's absolutely shocking when they don't understand the their own T&Cs of their own products. Ridiculous actually!

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Huawei E5573-320 Not Connecting to 3G

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